FAQ (PIONAIR Air Treatment Systems)

Q. How does the PIONAIRTM work?
A. The PIONAIR duplicates Nature's own methods: UV light, safe levels of ozone, & negative ions.

Q. What makes up the PIONAIR air system?
A. The system consists of a base and a lamp module. The lamp module is interchangeable, giving you flexibility to use the system in various situations and size areas. There are no moving parts or messy filters to clean.

Q. Should I choose the SMART POINTE or Standard PIONAIR?
A. If you are struggling with airborne particulate, such as pollen, dust, pet dander, or smoke, choose the SMART POINTE. If you do not have airborne particulate, choose the Standard PIONAIR. Both the Standard and the SMART POINTE are effective against mold, mildew, organic odors, or chemical vapors (such as formaldehyde).

Q. Which model do I need: 350, 750, or 1500?
A. The PIONAIR is engineered to treat different size areas. The technology will go around corners, but does not go through walls or closed doors. The 350 models treat up to 350 sq. feet, and are best for single rooms, like offices or bedrooms. The 750 models treat up to 750 sq. feet, and are best for combination rooms, like a kitchen/dining room. The 1500 models treat up to 1500 sq. feet, and are best for large open areas or most apartments or condos. You may want multiple units for your home - especially if you have upstairs rooms. The PIONAIR is lightweight, so you can easily move it from room to room.

Q. Where should I locate my PIONAIR system?
A. Many pollutants, such as smoke, are lighter than air, and therefore, rise. For best performance, locate your unit as high as possible, usually 5-6 ft. above the floor. You may wish to locate your unit where odors are particularly offensive or strong, such as a smoking room, kitchen, or near a litterbox. Multiple units may be used for larger areas with excellent results.

Q. How much ozone does the PIONAIR create? How much ozone in a confined space is safe?
A. The PIONAIRs generate a maximum of .04 parts-per-million within the treatment area, which is below the FDA max output level for indoor areas. So if you are running a PIONAIR 750 in a 750 sq. ft. room, it will generate no more than .04 ppm of ozone.

Q. Does the unit need to run all the time?
A. No, it does not. Turning your unit on and off will not affect the unit's performance or life span. Run your unit to reduce odors or enhance the quality of the air. Many units are run continuously.

Q. Is there any maintenance required?
A. No; only the replacement of your lamp module once a year.

Q. Can I use my unit to stop mold or mildew in a wet carpet or damp basement?
A. Yes. Simply turn your unit on and place it near the affected area. A commercial high output lamp module may be recommended for some applications.

Q. What about my clothes? Can I eliminate dry cleaning odors or smoke smell?
A. Yes. Place your unit in a closet with dry-cleaned or smoke filled garments for one hour with the door closed.

Q. Does the technology help with pet dander?
A. Yes. The passive ionization will drop particles from the air.

Q. Can this unit be used for travel?
A. Yes. The unit with the 350 module is ideal for travel. Its compact size is easy to pack and set up in motel rooms, RVs, vacation homes, and boats.

Q. What is photocatalyst?
A. In your unit, the catalyst is made from Titanium dioxide, which when activated by radiant energy from UV light, further revitalizes your indoor air environment.

Q. Can you refurbish my old replacement lamp module?
A. No, the replacement modules are not reusable. However, you can recycle your lamp module with your plastic items.